Refund Policy
Last updated: 21 September 2026
1. Scope
This policy covers paid Resubly Pro subscriptions, billed through our payment processor Dodo Payments. The free plan has no charges, so there is nothing to refund on it.
2. Cancelling Your Subscription
You can cancel your Pro subscription at any time from your account, or by contacting us. Cancellation takes effect at the end of your current billing period, and you keep full access until then. We do not provide a partial refund for the unused portion of a monthly or annual billing period.
3. Billing Errors
If you are charged in error, charged twice for the same period, or charged after a cancellation you already confirmed with us, contact us and we will investigate and refund the incorrect charge in full once confirmed.
4. Service Issues
As set out in our Terms of Service, Resubly does not guarantee that AI-extracted contract data or notification delivery will be error-free, so a refund request based solely on an imperfect extraction or a missed notification is not covered by this policy. If the Service is unavailable or unusable for an extended period due to an issue on our side, contact us and we will work with you on a fair resolution, which may include a partial or full refund at our discretion.
5. Your Statutory Rights
Nothing in this policy limits any right to a refund or remedy you have under consumer protection law that applies to you and cannot be waived by agreement.
6. How to Request a Refund
Email us at hello@resubly.com with your account email and the reason for your request. We aim to respond within one business day.
7. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.